Policies
Park Central Terms & Conditions
a. Hotel Contact Details
For reservations or enquiries, please contact our team:
Park Central Rotorua
273 Fenton Street
Glenholme, Rotorua 3010
New Zealand
Phone: +64 7 349 3370
Email: stay@parkcentralrotorua.co.nz
b. Check-In Policy
Check-in is available from 2:00pm.
If you arrive before your room is ready, you're welcome to leave your luggage with Reception while you explore Rotorua.
c. Check-Out Policy
Check-out is by 10:00am.
Late check-out may be available upon request, subject to availability and additional charges.
d. Age Policy
Guests must be 18 years or older to make a reservation and check in.
A valid government-issued photo ID may be required upon arrival. Guests under 18 years of age must be accompanied by a parent or legal guardian.
e. Children Policy
Children of all ages are welcome.
Infants may stay using existing bedding or a portacot, subject to availability.
f. Extra Person Policy
Room occupancy varies depending on room type.
If additional guests or bedding are required, please contact the hotel before arrival. Additional charges may apply.
g. Guarantee Policy
A valid credit card is required to secure all reservations.
The cardholder may be asked to present the credit card used for booking together with photo identification at check-in.
h. Rates, Currency & GST
All room rates are quoted in New Zealand Dollars (NZD) and include 15% GST, unless otherwise stated.
Rates are subject to change without notice.
i. Parking
Complimentary on-site parking is available for registered guests, subject to availability.
Park Central Rotorua accepts no responsibility for loss or damage to vehicles or personal belongings.
j. Smoking Policy
Park Central Rotorua is a 100% smoke-free property.
Smoking or vaping inside guest rooms or hotel buildings is prohibited. A cleaning fee may apply if this policy is breached.
Cancellation / Refund Policy
a. Best Available Rate
Bookings cancelled 24 hours or more before arrival will not incur a cancellation fee.
Cancellations made within 24 hours of arrival, or no-shows, may incur a charge equivalent to one night's accommodation, unless otherwise stated in your booking confirmation.
b. Advance Purchase & Promotional Rates
Advance Purchase, prepaid and promotional rates are generally non-refundable and cannot be amended.
Specific cancellation terms will be displayed during the booking process.
c. Packages & Specials
Special packages and promotional offers may have separate booking, cancellation or amendment conditions.
Please refer to the individual offer for full details.
Payment
a. Online Payment
Bookings made through our website are processed using a secure online payment system.
We accept major credit cards.
b. Credit Card Surcharges
A valid credit or debit card is required to guarantee your reservation and may be requested upon check-in.
A 2.5% surcharge applies to all credit card payments. This surcharge is non-refundable.
All rates are quoted in New Zealand Dollars (NZD) and include GST unless otherwise stated.
c. Security Bond
The hotel reserves the right to pre-authorise a valid credit card at check-in to cover incidental charges or damages during your stay.
d. Refunds
Refunds are made only to the credit card used for the original booking. Credit card surcharges are non-refundable. Refunds to American Express cards incur a NZ$250 processing fee.
e. In-House Accounts
All charges must be settled on departure unless prior credit arrangements have been approved. Company credit accounts are available by application only.
f. Data Security
Customer information and credit card details are securely processed via DPS Payment Express, PCI DSS compliant, using SSL encryption.
Personal Information (PI)
a. Collection
We collect only necessary PI, including but not limited to:
Hotel activities (bookings, check-in/out, room charges, claims or requests).
Participation in marketing programs (with consent).
Third-party booking information (e.g., tour operators, travel agencies).
Online submissions (e.g., questionnaires, forms).
We do not knowingly collect PI from guests under 18 years, other than basic details provided by a responsible adult.
b. Confidentiality & Security
We apply reasonable technical and organisational safeguards to protect PI against unauthorised access, alteration, or disclosure.
c. Storage
PI is retained only for as long as necessary for processing purposes, in line with statutory requirements.
Gift Voucher Terms and Conditions
a. Validity
Gift vouchers are valid for accommodation at Park Central Rotorua, for 36 months from the date of purchase (subject to availability).
b. Redemption
Vouchers must be redeemed directly with the hotel via phone or email. Gift voucher redemptions are subject to availability and blackout dates.
c. Restrictions
Vouchers are not valid with third-party operators unless specified.
d. Cash Value
Vouchers are not exchangeable for cash.